Every Jutiq bag is meticulously crafted by hand by our solo artisan partner, who constructs only three bags in an entire day. By using minimal machinery, we honor slow fashion, organic heritage, and maximum structural strength. We also soften our premium jute to ensure a luxury tactile feel, which sets our bags apart from traditional coarse jute cloth.
Since Jutiq bags are made from natural organic fibers, keep them dry. Avoid direct exposure to heavy rain or soaking. For dry dust, a soft-bristled brush works perfectly. If stained, spot clean immediately with a damp cloth and a mild soap. Let the bag air dry in a shaded area. Do not machine wash or submerge in water.
We provide complimentary standard shipping across India for all online orders. COD orders may carry a minor transaction handling fee. Orders are processed within 24-48 hours. Shipments to metropolitan areas are typically delivered in 3 to 5 business days, while other locations take between 5 to 8 business days.
We process and pack orders rapidly to ensure fast shipping. If you need to make changes or cancel your order, you must do so within 2 hours of placement. Please visit our Customer Support page or contact us at support@jutiq.com with your Order ID for urgent help.
We accept all major UPI applications (Google Pay, PhonePe, Paytm, BHIM) by generating secure dynamic payment QR codes during the checkout sequence. We also support Cash on Delivery (COD) for most PIN codes across India.
Because each piece is designed within our signature line and crafted individually, we currently do not accept custom sizing or custom print branding requests for single orders. For bulk corporate gifting queries, please reach out to business@jutiq.com.