Thank you for choosing Jutiq. Because we value slow luxury and artisan craftsmanship, each Jutiq bag is meticulously handcrafted. To maintain this high standard, we only accept returns under specific circumstances.
Return & Exchange Eligibility
We only accept returns or exchanges if your purchase meets the following specific criteria:
- Wrong Product Received: The product received by the customer is different from the one ordered.
- Size Difference: There is a size discrepancy between the product ordered and the product received.
- Faulty Product: The product is received in a damaged, defective, or faulty condition.
- Return Window: You must request a return or exchange within 10 days of receiving your package.
- Product Condition: The bag must be unused, unwashed, and in the exact same condition that you received it.
- Packaging & Tags: Items must be returned in their original box and packaging with all tags intact.
How to Initiate a Return
Returning your bag involves three simple steps:
- Submit Request: Visit our Customer Support page and submit a message, or write to us directly at support@jutiq.com. Make sure to specify your Order ID (e.g. JTQ-123456) and reason for return.
- Approval & Pick-up: Once approved, we will arrange a complimentary return pick-up from your shipping address via our courier partners.
- Inspection: Once the returned item reaches our studio, our team will inspect it to verify its unused condition.
Refund Processing Timelines
Approved refunds are processed instantly and credited based on your original payment choice:
- UPI Payments: The refund will be credited directly back to the bank account linked to your UPI ID within 2-3 business days.
- Cash on Delivery (COD): For cash payments, our support agents will contact you to request your bank account details or a UPI ID for a direct bank transfer. COD refunds are completed within 3-5 business days from confirmation.
Cancellations
If you wish to cancel an order, please submit a cancellation request within 2 hours of placing it. Once an order is handed over to our courier partner, it cannot be cancelled; however, you can return it upon delivery using the returns process outlined above.